Sprout Concept FAQS
What are the benefits for being a member?
New member qualify a one time only free shipping (with no MOQ/MAQ). Members also receive notifications regarding promotions or give aways.
How long does it take for shipment to arrive?
ETA is subject to location. BC takes approximately 2-3 business days. ON takes about 5-7 business days.
What is the refund policy?
We understand the possibility of factory deficiencies, thus for any quality issue please contact us within 5 days of shopping/delivery and we will offer a full refund/exchange.
Due to COVID-19, our retail space is closed. Please email firstname.lastname@example.org to make appointment for private shipping. Mask wearing is mandatory in private shopping for age 4 and up.
Do you have a brick and mortar? What are your hours?
Our retail location is at 2530 E Hastings St Vancouver BC V5K1Z3. Hours are 10:30am – 3:30pm. Weekends and holidays are only available for private bookings (parities/venues). Due to COVID-19, we are temporarily closed.
How much does shipping cost?
- FREE local delivery on orders of $28 or more in Vancouver, North Vancouver, West Vancouver, Burnaby, and Richmond.
- FREE delivery to new members on the first order. Sign Up Now.
- FREE shipping on orders of $99 or more across Canada.
- We offer FREE local delivery on all orders of $28 or more in Vancouver, North Vancouver, West Vancouver, Burnaby, and Richmond.
- FREE shipping to new members on the first order. Sign up here.